Frequently Asked Questions

Where are you guys based?

What are your shipping rates?

For US & CANADA:

EVERYWHERE ELSE (INTERNATIONAL):

These shipping rates do not apply to buying stickers alone.

What is a pre-order?

What forms of payment do you accept?

Unless we know you personally, we only accept payments through the bigcartel site / paypal. We also accept debit / credit cards.

I want to buy something from your store, I don’t have a credit card, what should I do?

The best option would be to buy a VISA gift card with the same amount you need for your purchase, and use that at checkout.

Do you ship internationally?

I ordered my crewneck ______ ago. When am i going to get it? ;P

It takes a good 2-3 weeks, or less, after processing the order. During this time, we contact the print shop and have to wait for our orders to be finished. It takes usually a week or so for them to print everything, depending on how much we ordered.
So please be patient. We have lives too… lol. It’s a very tedious process when it actually comes down to shipping out everything.

I tried texting / calling / facebooking you but you won’t reply D: ?

Please don’t contact us in anyway on our personal numbers. Not that I would really know how you got it .__. Whether it’s text or call. We most likely will not reply. Jussayin. And don’t contact us through our personal facebooks either. It’s not gonna make us want to reply any quicker. Either send us an email at fresh.generation@ymail.com or leave your question in our ask. K thanks.
****I will not answer any calls outside my area code, and I won’t even bother listening to any voicemails you might leave. Contact us only through tumblr ask or our email.****

I WANT AN OFF-SHOULDER CREWNECK!!1! HOW CAN I GET ONE? IT SAYS ITS OUT OF STOCK ?!1!!?!

The $5 ones were limited quantity. We aren’t selling them anymore.
How to make a crewneck into an “off shoulder top”: Cut off the collar of the crewneck, then stretch it out a bit to your liking! Ta-daaa. Off shoulder.

I accidentally ordered the wrong size! Can I change it??

Overview your order before submitting it. All sales are final, and unfortunately, and any needed size change will not be acted upon.

I put in the wrong address in my order!

Again, overview before you submit anything. It’s very difficult to change.
Send us an email titled “Address Change” AND a tumblr ask with your invoice #, full name, and the new address.

When are you opening your store again?